Position: Assistant Boutique Manager
Main Responsibility:

Sales & Business management:
 Drive sales to agreed revenue targets
 Introduce in store sales initiatives/challenges to stimulate sales performance
 Report relevant business information including competitor intelligence, fake product information etc. to retail management
 Propose risks, opportunities to enhance business
 Provide accurate and timely reports to retail management as required

Customer Relationships and Customer Service:
 Ensures the highest level of Customer service in accordance with Company expectations. Actively seek feedback from customers to understand customer service delivery & transmit customer feedback to the Company
 Maximize the conversion of customer traffic into the store to Customers
 Resolve Customer Complaints and issues in accordance with Company policies whilst maintaining Customer Loyalty
 Ensure the CRM systems is being used in accordance with company standards
 Fully utilize the CRM system to maximize customer development opportunities and develop in store CRM programmers/activities that drive customer retention and the upgrade of customers through to the highest levels
 In partnership with CRM department support, implement and follow up on the direct marketing campaigns
 Co-operate with other internal teams to identify, implement & support relevant customer events
 Develop outside public relations in the local community to introduce new customers

Visual & Image Management:
 Maintain an excellent level of presentation of the store interior, mockups and windows
 Arrange the collections in store according to the Company’s merchandising policy and ensure the implementation of the Company’s merchandising plans
 As an ambassador of the Company personally project the appropriate Company image

Store Operations:
 Ensure all store operations are in compliance with Company policies and procedures. Resolve store operations issues, with the help of retail and operations management if required
 Propose new initiatives for enhancing in-store operations
 Ensure the RIS system is used in compliance with company standards
 Organize and manage stock inventories efficiently and effectively
 Manage stock to guarantee the accuracy and punctuality on receiving, transferring etc
 Ensure stock taking procedures are in compliance with company standards and that stock inventories are effective and taken in an efficient way. Verify the figures that are provided to the Company are correct and accurate
 Build and maintain strong relationships with our landlords to ensure customer service standards, minimize operational issues and ensure a smooth working partnership
 Ensure the general maintenance of the store and manage daily maintenance problems to maintain a high quality store environment to Company standards. Alert the project team where issues cannot be resolved locally

Product:
 Implement merchandising & display directives to achieve sell-through objectives
 Propose seasonal merchandising budget and “face stock” sku plans to support appropriate seasonal buying
 Provide feedback of customers’ reaction to the products, the problems in accepting the products (price, quality, style) and the market opportunities for new products to retail & merchandising managers
 Analyze sales to determine “best sellers”, “worst sellers” and “missed sales”
 Work with the Merchandising and Planning team to ensure efficient stock replenishment and transfers during the season
 Deliver all seasonal Product Training to store personnel

People:
 Manage staffing levels to agreed headcount plan, within budget and to deliver maximum efficiency
 Plan staffing rosters that ensure Customer Service and minimize overtime hours
 Identify “quality” store candidates and manage the hiring of store personnel in accordance with the HR process
 Ensure all new staff have a full Orientation and meet Company standards to pass probation
 Ensure all staff have an appropriate performance and development plan (pmp)
 Work with Retail Management to identify high potential talent
 Execute the development plans through appropriate in store coaching and training and formal school training. Propose new store training and development needs to the Training team. Follow up to ensure knowledge and skills are applied in store
 Lead in the coaching and development of staff to improve sales techniques and service quality
 Propose reward and recognition for staff in accordance with HR policy and procedure;
 Identify and appropriately manage issues of performance or misconduct, in line with Company policy
 Ensure all store staff appropriately project the Company image and are in compliance with the dress code
 Manage all Staff in accordance to Company HR policy and Chinese legal framework;
 Develop and maintain an environment of strong teamwork, enthusiasm and open communication
 Hold regular store meetings and ensure all staff receive all appropriate information provided by the company. Provide regular feedback to retail management regarding store motivation/moral

Main Requirement:
 Minimum 5 years experience in luxury retail, hotel or other service related industry, of which at least 2 years at managerial level
 Strong people management skills including, coaching, performance management, development & recruitment
 Self motivated and good communication skills
 Potential to develop strong business analysis and planning skills
 Able to role model the Mindset: Customer Orientated, Accountable, High standards, Pragmatic, Collaborative, Enthusiastic, Open